Metadata-Version: 2.1
Name: trytond-sale-complaint
Version: 6.2.0
Summary: Tryton module for sale complaint
Home-page: http://www.tryton.org/
Download-URL: http://downloads.tryton.org/6.2/
Author: Tryton
Author-email: bugs@tryton.org
License: GPL-3
Project-URL: Bug Tracker, https://bugs.tryton.org/
Project-URL: Documentation, https://docs.tryton.org/
Project-URL: Forum, https://www.tryton.org/forum
Project-URL: Source Code, https://hg.tryton.org/modules/sale_complaint
Keywords: tryton sale customer complaint
Classifier: Development Status :: 5 - Production/Stable
Classifier: Environment :: Plugins
Classifier: Framework :: Tryton
Classifier: Intended Audience :: Developers
Classifier: Intended Audience :: Financial and Insurance Industry
Classifier: Intended Audience :: Legal Industry
Classifier: License :: OSI Approved :: GNU General Public License v3 or later (GPLv3+)
Classifier: Natural Language :: Bulgarian
Classifier: Natural Language :: Catalan
Classifier: Natural Language :: Chinese (Simplified)
Classifier: Natural Language :: Czech
Classifier: Natural Language :: Dutch
Classifier: Natural Language :: English
Classifier: Natural Language :: Finnish
Classifier: Natural Language :: French
Classifier: Natural Language :: German
Classifier: Natural Language :: Hungarian
Classifier: Natural Language :: Indonesian
Classifier: Natural Language :: Italian
Classifier: Natural Language :: Persian
Classifier: Natural Language :: Polish
Classifier: Natural Language :: Portuguese (Brazilian)
Classifier: Natural Language :: Romanian
Classifier: Natural Language :: Russian
Classifier: Natural Language :: Slovenian
Classifier: Natural Language :: Spanish
Classifier: Natural Language :: Turkish
Classifier: Operating System :: OS Independent
Classifier: Programming Language :: Python :: 3
Classifier: Programming Language :: Python :: 3.6
Classifier: Programming Language :: Python :: 3.7
Classifier: Programming Language :: Python :: 3.8
Classifier: Programming Language :: Python :: 3.9
Classifier: Programming Language :: Python :: Implementation :: CPython
Classifier: Programming Language :: Python :: Implementation :: PyPy
Classifier: Topic :: Office/Business
Classifier: Topic :: Office/Business :: Financial :: Accounting
Requires-Python: >=3.6
License-File: LICENSE
Requires-Dist: trytond_account_invoice<6.3,>=6.2
Requires-Dist: trytond_company<6.3,>=6.2
Requires-Dist: trytond_party<6.3,>=6.2
Requires-Dist: trytond_sale<6.3,>=6.2
Requires-Dist: trytond<6.3,>=6.2

Sale Complaint Module
#####################

The sale_complaint module defines Complaint model.

Complaint
*********

The complaint is mainly defined by a customer which complains about a sale or
an invoice. Actions can be taken to solve the complaint. Here is the extensive
list of the fields, most of them are optional:

- Customer: The customer.
- Address: The main address of the customer.
- Date: The date the complaint is filled.
- Number: The internal reference of the complaint (will be generated
  automatically on creation).
- Reference: The optional external reference of the complaint.
- Employee: The employee responsible of the complaint.
- Type: The type of complaint
- Origin: The original document for which the complaint if filled.
- Company: The company against which the complaint is filled.
- Description: The description of the complaint.
- Actions: The actions to take to solve it.
- State:

  - Draft
  - Waiting: The complaint is waiting for approval.
  - Approved: The complaint has been approved by a sale admin.
  - Rejected: The complaint has been rejected by a sale admin.
  - Done: The complaint's actions have been executed.
  - Cancelled

Action
******

A complaint action defines an action to execute to solve the complaint.
There are two types of action: *Create Sale Return* and *Create Credit Note*.
When the origin of the complaint is a line, only this line will proceeded and
it will be possible to define the quantity and the unit price otherwise it is
the all document.

Type
****

It defines the type of complaint per document: *Sale*, *Sale Line*, *Customer
Invoice* and *Customer Invoice Line*.
