# Contact, Infomations

## web

- Tera Term Home Page (https://ttssh2.osdn.jp/)
- Tera Term (Tera Term project page)

- Ticket(Bug/Request/vote)
  Please register a bug or a request to ticket. No account required.
  In the case of a bug, If information that there is a problem with Tera Term is in ticket, we will fix it faster
  example:
  - If you change a part of the environment, the behavior changes, etc.
    The behavior of Tera Term and other terminal soft is different.
    operating environments examples:
  - Windows
  - Tera Term
  - Serial, USB-Serial device, driver
    (If a device made by compay A has no problem and a device made by compay B has a problem, you shoud contact Compay A support.
    If devices are different but same chip is used, the same problem may exist.)
  - Ethernet, driver
    (If version X has no problem, but version Y has a problem, you shoud contact driver support.)
  - communication path(cable(Ehter/Serial), hub, router, access point, providor, etc)
  - destination(device, program(in server, device), OS, etc)
  - reproducibility, frequency
    It would be very helpful to know how to reproduce bug.
  - log, screen capture
  - text errors in help, website, etc
  We can not response about something other than Tera Term or beyond volunteer work.
  example:
  - Fix BSOD
    Tera Term is a normal, Windows application program. It is very difficult to show BLUE SCREEN that appears on fatal error in Windows from normal program.
    If normal program can stop Windows with BLUE SCREEN, there is a vulnerability in Windows.
    In most cases, probably, the cause is in the device driver.
  - network configuration, how to connect a host, host configuration, keyboard configuration
  - how to write a macro file
  - about specific devices and Windows
    A device made by Compay A version X has problem, etc
  Problems that cannot be made public, you can Mail
  Ticket with more votes may respond faster
  Ticket with patch may respond faster
- forum
  someone may answer your question that you post
  Q & A will help other users
  And improve document and program
- Download
- Source/Repository

## help documents

- Q & A
- Requests
- Tera Term setup file (Your request may have already been supported.)
- MACRO Help
- Keycode

## Mail, ML

- User ML
  ML for users
- Dev ML
- Mail to project menbers
  For contacting matter (such as bug) that you do not want to make public
  The Mail will be shared with project members.